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Delivering for our customers

We manage our operations in the best interest of our customers, suppliers and employees, aiming for operational excellence across the value chain.

Highlights

Discover

Our customers – from hypermarkets to neighbourhood cafés – are at the heart of everything we do.

Discover

Where we operate

We operate in 28 countries - it’s the most diversified footprint in the Coca‑Cola system and allows us to remain innovative in the face of market needs and conditions.


Report

Read our annual report highlights online

We are excited about the potential of our business and confident in its future. Read our Integrated Annual Report 2016 to find out more about our new era of growth.


Sales and customers

Example bottles of the Coca-Cola HBC product range

Marketing and merchandising

We develop strong customer relationships by focusing on great marketing promotions and merchandising at the point of sale.


Coca-Cola HBC representative with a customer

Customer satisfaction

At Coca‑Cola HBC, we make sure that we’re easy to do business with.


Cappy drink in the marketplace, Romania

Customers

We build partnerships that create sustainable value and profitable growth for both our business and our customers, across all key channels.


From manufacturing to delivery, our commitment and expertise is what helps us to win in the marketplace.

From plant to shelf

Market profiles

Coca-Cola HBC delivery truck in central Vienna

Established markets

Our established markets contributed 29 percent of sales volume in 2016.


Coca Cola HBC delivery truck in Dubrovnik

Developing markets

Our developing markets contributed 19 percent of net sales volume in 2016.


Coca-Cola HBC delivery truck passing Moscow Red Square

Emerging markets

Our emerging markets contributed 52 percent of net sales volume in 2016.


Our supply chain

Coca-Cola palettes being loaded to a truck

Supply chain

Our supply chain plays a central role in our business, ensuring that, in all our processes, we minimise our environmental impact and ensure sustainability in our value chain.


Coca-Cola HBC employee checking creates of Coca-Cola

Our suppliers

Interested in becoming a Coca‑Cola HBC supplier? Find out what it takes.


Our stories