Sustainability performance

We report our sustainability performance and progress against benchmarks and commitments.

We actively integrate the most up-to-date sustainability standards into our business processes across our operations, adhering to international standards and methodologies.

Close up of the Coca-Cola HBC Annual Integrated Report cover 2015

Sustainability reporting

We provide full reports and other reporting documentation because transparency, trust and reliability are important to us.

You can find all our integrated annual reports and standalone sustainability reports in the Reports area of the site.

Sustainably securing our strategic pillars

We have established clear commitments with respect to our sustainability performance. These are linked with our business priorities and form part of our overall strategic framework, while focusing on our people who remain the most important pillar to Coca‑Cola HBC’s sustainable growth.

Our people

Our people are fundamental to our company's sustainable growth. Providing a healthy and safe workplace, developing capabilities and providing opportunities for growth are key to sustaining a high performance work force.

Customer preference

Maintaining and enhancing the reputation of our company and brands by engaging with and investing in our communities and continuously reducing our impacts on the environment.

Consumer relevance

Providing our consumers with a range of high-quality and safe alcohol-free beverage options to support informed choices and healthy lifestyles. 

Customer preference

Building and maintaining enduring partnerships with our customers by delivering against their expectations, creating joint value and becoming their preferred beverage supplier.

Cost leadership

Establishing a company culture of employees who, acting as owners, seek opportunities to drive efficiencies, leverage standardisation, reduce complexity and decrease cost to support business growth.


Measures 2012 2013 2014
Women in management positions 28% 30% 32%
Equal remuneration (average compensation of women vs men) 99% 99% 96%1
Employees represented by an independent trade union 26% 25% 28%
Sustainable employee engagement index 56% 62% 82%2
Training hours / full-time employee 4.47 3.86 4.23
Fatalities (including contractors) 3 4 5


Measures 2012 2013 2014
Water footprint (billion litres) 20 19.6 18.4
Carbon footprint (scope 1 and 2, tonnes) 793,207 750,563 718,766
Water use ratio in plants (litres/litre of produced beverage) 2.25 2.2 2.11
Energy use ratio in plants (MJ/litre of produced beverage) 0.51 0.5 0.47
Solid waste (generated, grams/litre of produced beverage) 8.5 8.7 8.5
Recycling (% solid waste recycled)3 88% 89% 91%
Investment into community development (€ million)  8.5  9.5  8.7
Volunteer hours   9.367  39,668  31,296
Number of active lifestyle participants (million)   1.5  2.1  1.6


Measures 2012 2013 2014
Share of still beverages in volume 31.4% 30.1% 30.4%
Product quality index 94.4% 95.3% 93.4%4
Package quality index 92.2% 94% 93.2%4
Sites audited ISO 90001, 14001, FSSC 2200, OHSAS 18001 69 66 65
Consumer complaints (per million containers sold) 0.29 0.22 0.22


Measures 2012 2013 2014
DIFOTAI (delivery in full and in time and accurately invoiced) 94.7% 96.6% 97%
Total age management (average % expired) 0.71% 0.6% 0.44%


Measures 2012 2013 2014
Comparable EBIT (€ million) 453 454 425
FX-neutral net sales revenue/per case improvement 2.2% 1.1% 2.5%
Comparable operating expenses as a percentage of net sales revenue 29.4% 28.9% 29.2%
Free cash flow (€ million) 341 413 333

Denkstatt GmbH has independently verified our social and environmental disclosures. Our bottling plants' quality, food safety, environmental and health & safety management systems and data are subjected to annual audits by either SGS or LRQA. Community investment data are verified by London Benchmarking Group.

1 Median for our six largest countries, representing 62 percent of total workforce

2 In 2014 we changed the methodology of the sustainable employee engagement index from People Metrics to Towers Watson. Hence the results are not comparable with previous years, We will continue using the Towers Watson methodology going forward, which allows us to benchmark our results against those of other organisations.

3 Recycled waste from manufacturing sites

4 2014 Quality Indices calculation changed from unit case sales weighted to transaction sales weighted methodology. Comparative recalculated 2013 indices are 94.4 percent for Product Quality and 93.4 percent for Package Quality.