CUSTOMER PORTAL

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Current Site: Group Website

Phone: +414 483 59 111
Email: webmaster@cchellenic.com
Address: Coca-Cola HBC AG Turmstrasse 26 Zug 6300 Switzerland Zug 6300 Switzerland

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Phone: +374 105 41 028
Email: reception.am@cchellenic.com
Address: Coca-Cola HBC Armenia, Tbilisyan Highway Lane, 8/3 Building Yerevan, 0052, Armenia

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Phone: +431 610 60 0
Email: cocacolaksco@cchellenic.com
Address: Coca-Cola HBC Austria, Clemens-Holzmeister-Straße 6, Vienna, 1100, Austria

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Phone: +375 172 10 0210
Address: Coca-Cola Beverages Belorussiya FE, Kolyadichi, Minsk District, 223010, Belarus

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Phone: +387 332 84 100
Email: info.ba@cchellenic.com
Address: Coca-Cola HBC B-H Sarajevo, Mostarsko raskrsce bb, Hadzici, 71240, Bosnia-Herzegovina

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Phone: +359 2 92 14 600
Address: Coca-Cola HBC Bulgaria, Coca-Cola Business Center, 8 Racho Petkov Kazandzhiyata Str., Sofia, 1766, Bulgaria

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Phone: +385 124 80 222
Email: info.hr@cchellenic.com
Address: Coca-Cola HBC Croatia, Milana Sachsa 1, Zagreb, 1000, Croatia

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Phone: +357 228 85 000
Email: infocy@cchellenic.com
Address: Coca-Cola HBC Cyprus, 66 Kyriacos Matsis Ave., Nicosia, 2409 Engomi, Cyprus

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Phone: +420 283 01 5111
Email: vnejsi-vztahy.cz@cchellenic.com
Address: Coca-Cola HBC Czech Republic, Ceskobrodska 132 9, Praha, 198 21, Czech Republic

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Phone: +0224047111
Email: egypt@cchellenic.com
Address: 6th District, industrial zone, Nasr city, Cairo, Egypt

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Phone: +372 650 31 00
Address: Coca-Cola HBC Estonia, A.H. Tammsaare tee 92, Tallinn 13423, Estonia

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Phone: +302 106 38 1700
Email: infoline@cchellenic.com
Address: Coca-Cola HBC Greece, 60 Kifissias ave, Athens, 151 25 Maroussi, Greece

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Phone: +36 24 500 500
Address: Coca-Cola HBC Hungary, Nemedi ut 104, Dunaharaszti, H-2330, Hungary

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Phone: +353 188 07 100
Email: ioi.communications@cchellenic.com
Address: Coca-Cola HBC Ireland, Huntstown Business Park, Cappagh Road, Ballycoolin, Dublin 11, Ireland

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Phone: +390 227 07 71
Email: relazioni.esterne@cchellenic.com
Address: Coca-Cola HBC Italia, Piazza Indro Montanelli, 30, Sesto San Giovanni Milano, 20099, Italy

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Phone: +383 38 540 690
Address: Km 5 ,rr. Prishtine- Shkup, Prishtine, 10000, Kosovo

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Phone: +371 671 09 999
Email: dzerieni.pasutijumi@cchellenic.com
Address: Coca-Cola HBC Latvia, Ulbrokas str. 40, Riga, 1021 Latvia

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Phone: +370 5219 9104
Address: Coca-Cola HBC Lithuania, Spaudos str. 6-1, Vilnius, LT- 05132, Lithuania

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Phone: +234 127 06 670
Email: info.nbc@cchellenic.com
Address: Nigerian Bottling Company, Leventis Building, 3rd floor, Iddo House, Iddo PO Box 159, Lagos Nigeria

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Phone: +389 226 11 314
Email: pivara.skopje@pivaraskopje.com.mk
Address: Pivara Skopje, Str. 808, No. 12, Skopje, 1000, Republic of North Macedonia

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Phone: +482 251 95 100 / 101
Email: infopl@cchellenic.com
Address: Coca Cola HBC Poland, ul. Żwirki i Wigury 16, Warsaw 02-092, Poland

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Phone: +402 120 21 400
Email: relatiiclienti@cchellenic.com
Address: Coca-Cola HBC Romania, Global City Business Park, Building 2, 10, Bucuresti Nord Str., Voluntari, Ilfov, 077190 Romania

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Phone: +381 11 30 73 100
Email: pr.rs@cchellenic.com
Address: Coca-Cola HBC Serbia, 14-16, Batajnicki Drum str., Zemun, 11080, Serbia

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Phone: +386 158 90 400
Email: infoslo@cchellenic.com
Address: Brnčičeva ulica 41g, 1231 Ljubljana-Črnuče

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Phone: +41 (0) 44 835 91 11
Email: coca.cola@cchellenic.com
Address: Coca-Cola HBC Switzerland, Thurgauerstrasse 134, 8152 Opfikon, Switzerland

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Phone: +380 444 90 0707
Email: ccbu@cchellenic.com
Address: Coca-Cola Beverages Ukraine, 51st km of St. Petersburg, Highway Velyka Dymerka, Kyiv, 07 400, Ukraine

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CUSTOMER PORTAL

Market sites

Site Selector

Current Site: Group Website

Phone: +414 483 59 111
Email: webmaster@cchellenic.com
Address: Coca-Cola HBC AG Turmstrasse 26 Zug 6300 Switzerland Zug 6300 Switzerland

View Site

Phone: +374 105 41 028
Email: reception.am@cchellenic.com
Address: Coca-Cola HBC Armenia, Tbilisyan Highway Lane, 8/3 Building Yerevan, 0052, Armenia

View Site

Phone: +431 610 60 0
Email: cocacolaksco@cchellenic.com
Address: Coca-Cola HBC Austria, Clemens-Holzmeister-Straße 6, Vienna, 1100, Austria

View Site

Phone: +375 172 10 0210
Address: Coca-Cola Beverages Belorussiya FE, Kolyadichi, Minsk District, 223010, Belarus

View Site

Phone: +387 332 84 100
Email: info.ba@cchellenic.com
Address: Coca-Cola HBC B-H Sarajevo, Mostarsko raskrsce bb, Hadzici, 71240, Bosnia-Herzegovina

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Phone: +359 2 92 14 600
Address: Coca-Cola HBC Bulgaria, Coca-Cola Business Center, 8 Racho Petkov Kazandzhiyata Str., Sofia, 1766, Bulgaria

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Phone: +385 124 80 222
Email: info.hr@cchellenic.com
Address: Coca-Cola HBC Croatia, Milana Sachsa 1, Zagreb, 1000, Croatia

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Phone: +357 228 85 000
Email: infocy@cchellenic.com
Address: Coca-Cola HBC Cyprus, 66 Kyriacos Matsis Ave., Nicosia, 2409 Engomi, Cyprus

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Phone: +420 283 01 5111
Email: vnejsi-vztahy.cz@cchellenic.com
Address: Coca-Cola HBC Czech Republic, Ceskobrodska 132 9, Praha, 198 21, Czech Republic

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Phone: +0224047111
Email: egypt@cchellenic.com
Address: 6th District, industrial zone, Nasr city, Cairo, Egypt

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Phone: +372 650 31 00
Address: Coca-Cola HBC Estonia, A.H. Tammsaare tee 92, Tallinn 13423, Estonia

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Phone: +302 106 38 1700
Email: infoline@cchellenic.com
Address: Coca-Cola HBC Greece, 60 Kifissias ave, Athens, 151 25 Maroussi, Greece

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Phone: +36 24 500 500
Address: Coca-Cola HBC Hungary, Nemedi ut 104, Dunaharaszti, H-2330, Hungary

View Site

Phone: +353 188 07 100
Email: ioi.communications@cchellenic.com
Address: Coca-Cola HBC Ireland, Huntstown Business Park, Cappagh Road, Ballycoolin, Dublin 11, Ireland

View Site

Phone: +390 227 07 71
Email: relazioni.esterne@cchellenic.com
Address: Coca-Cola HBC Italia, Piazza Indro Montanelli, 30, Sesto San Giovanni Milano, 20099, Italy

View Site

Phone: +383 38 540 690
Address: Km 5 ,rr. Prishtine- Shkup, Prishtine, 10000, Kosovo

View Site

Phone: +371 671 09 999
Email: dzerieni.pasutijumi@cchellenic.com
Address: Coca-Cola HBC Latvia, Ulbrokas str. 40, Riga, 1021 Latvia

View Site

Phone: +370 5219 9104
Address: Coca-Cola HBC Lithuania, Spaudos str. 6-1, Vilnius, LT- 05132, Lithuania

View Site

Phone: +234 127 06 670
Email: info.nbc@cchellenic.com
Address: Nigerian Bottling Company, Leventis Building, 3rd floor, Iddo House, Iddo PO Box 159, Lagos Nigeria

View Site

Phone: +389 226 11 314
Email: pivara.skopje@pivaraskopje.com.mk
Address: Pivara Skopje, Str. 808, No. 12, Skopje, 1000, Republic of North Macedonia

View Site

Phone: +482 251 95 100 / 101
Email: infopl@cchellenic.com
Address: Coca Cola HBC Poland, ul. Żwirki i Wigury 16, Warsaw 02-092, Poland

View Site

Phone: +402 120 21 400
Email: relatiiclienti@cchellenic.com
Address: Coca-Cola HBC Romania, Global City Business Park, Building 2, 10, Bucuresti Nord Str., Voluntari, Ilfov, 077190 Romania

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Phone: +381 11 30 73 100
Email: pr.rs@cchellenic.com
Address: Coca-Cola HBC Serbia, 14-16, Batajnicki Drum str., Zemun, 11080, Serbia

View Site

Phone: +386 158 90 400
Email: infoslo@cchellenic.com
Address: Brnčičeva ulica 41g, 1231 Ljubljana-Črnuče

View Site

Phone: +41 (0) 44 835 91 11
Email: coca.cola@cchellenic.com
Address: Coca-Cola HBC Switzerland, Thurgauerstrasse 134, 8152 Opfikon, Switzerland

View Site

Phone: +380 444 90 0707
Email: ccbu@cchellenic.com
Address: Coca-Cola Beverages Ukraine, 51st km of St. Petersburg, Highway Velyka Dymerka, Kyiv, 07 400, Ukraine

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Customer Partnership Model

Customer Partnership Model

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Content text

Our next-generation customer partnership model allows us to generate powerful insights from customer data, which supports tailored execution plans implemented in collaboration with our partners.

We start by commissioning an annual survey of more than 16,000 customers, comparing ourselves with other beverage suppliers. This survey allows us to understand the challenges and opportunities our customers are encountering, meaning we can identify how to become better partners and continue to exceed their expectations.

This approach is helping us to develop stronger and more productive customer partnerships and provides a platform for us to continue building these relationships.

As a result of this model, in 2019 we were recognised as the top supplier for traditional outlets in three additional countries compared with 2018. We increased our share of satisfied customers by 2% to 68.6% in 2019, and we maintained our high share of satisfied key account customers at 81%.

We also launch customer pulse surveys during the year to listen and respond to our partners’ needs. Pulse surveys allow us to analyse satisfaction levels by region, channel and outlet segment for a more targeted response.

To optimise strategies undertaken together with our customers, we are developing more powerful analytic tools to assess commercial decisions and better understand the investment and returns required.