Customer satisfaction

At Coca‑Cola HBC, we make sure that we’re easy to do business with.

Coca-Cola HBC representative with a customer

Coca‑Cola HBC is recognised as a strong partner that consistently exceeds expectations.

We measure our ability to meet and exceed customer needs by commissioning an annual survey of more than 16,000 customers.

Internally, we measure ourselves against all drinks suppliers, but our customers view us as a soft drinks supplier. The share of our satisfied customers (good & excellent) is 81% in HQ of key accounts and 68.6% in Traditional outlets during 2019.

  • 96.9% of deliveries are in full, on time and accurately invoiced
  • 95.1% of customers say we met or exceeded expectations
  • 89% employee engagement score in commercial team