We believe that by taking the time to understand each person’s needs and providing ongoing feedback, we can ensure they reach their full potential and drive growth. So, our Performance Appraisal approach is aimed at accelerating individual growth and driving business impact.
We call it Performance for Growth (P4G). It’s designed to empower employees to drive their own development, and allow our leaders to focus on real time performance and agree on priorities during quarterly check-ins. It includes:
Agile goal setting – setting regular, measurable goals that are prioritized and reviewed frequently. This enables our people to stay on track, and progress towards our company’s strategic directions and their own development plans.
On-going dialogue between leaders and people - so leaders can provide feedback and support when needed. And they can understand each person’s professional development needs and what motivates them. Informal monthly check-ins enable leaders to make corrections and offer support. More formal quarterly check-ins focus on achievements, any changes in direction, and agreeing on prioritized goals for the next quarter.
A range of feedback loops – including peer-to-peer feedback, upward feedback, project and Agile teams’ feedback, and feedback from our customers. This can involve informal, on the spot feedback, or more structured feedback on request, based on our values and leadership behaviors. It’s available 24/7 as a mobile application.
Team-based performance management – enabling our DTPS teams to work in an Agile way. This is structured around Program Increments cycles (PI) that consist of six 2-week sprints. Self-managing Agile teams get together with business representatives and vendors to co-plan, prioritize deliverables, and agree on the work to be done. Performance is monitored over each 2-week sprint, each month, and each PI (every three months). At the end of each PI, the teams perform retrospectives, after action reviews. The team performance metrics contribute to individual self-performance reviews, along with any individual specific contributions to assess the Quarterly Performance.